SpiceKin (“we”, “our”, “us”) operates www.spicekin.in and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, make a purchase, or otherwise interact with us.
Information We Collect
We may collect personal information when you:
- Visit or browse our website
- Create an account
- Place an order
- Contact customer support
Types of personal information we collect include:
- Contact details: Name, email, phone number, shipping and billing address
- Account details: Username, password, preferences, and settings
- Payment information: Payment confirmation and transaction details (all payments are securely processed via Razorpay; we do NOT store card or bank details)
- Order history: Items viewed, purchased, returned, or exchanged
- Device information: IP address, browser type, device type, and operating system
- Usage information: How you interact with our website and services
- Communications: Emails, messages, or feedback you provide
How We Use Your Information
We use your personal information to:
- Process orders, payments, returns, and exchanges
- Provide customer support
- Improve our services and website experience
- Send updates about your orders and account
- Offer promotional communications (you can opt-out at any time)
- Comply with applicable laws and regulations
Sharing Your Information
We may share your information only in the following cases:
- With payment gateways (like Razorpay) for payment processing
- With courier or logistics partners for order fulfillment
- With government authorities or legal entities if required by law
- With trusted third-party service providers who support our business operations
We do not sell or rent your personal information to third parties.
Cookies & Tracking
We use cookies and similar technologies to improve your experience, remember preferences, and analyze website traffic. You may disable cookies via your browser, but some features may not function properly.
Security of Information
We implement industry-standard measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
Retention of Data
We retain your personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes or enforce our policies
Your Rights
Depending on applicable law, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or limit certain uses of your data
- Withdraw consent to marketing communications
To exercise your rights, contact us at info.spicekin@gmail.com
Children’s Privacy
Our website and services are not intended for children under 18. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the “Last Updated” date.
Contact Us
If you have questions or complaints regarding your personal information or this policy, contact:
Email: info.spicekin@gmail.com
Address: New Colony, 468, Nagpur, MH, 440013, India